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“every client matters”

It is easy to write a strapline to sum up our ethos – every client matters – but hard to make sure everyone believes in it.

There may be times when you think we have not lived up to our word so please let us know and we promise to look at it seriously and discuss any issues with you – we want clients – present and past – to believe it to.

It also helps to get positive feedback when a case is over so please take time to complete our client surveys as they give us the adrenaline to keep going when fighting for our clients.

1. Level of service?

2. Clear advice?

3. Updates on your case?

4. Case outcome?

5. Overall satisfaction

6. Would you recommend us to somebody else?




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